lively smartphone customer service

For questions about your Lively device or Health & Safety subscription you can visit www.lively.com/support or call 800-733-6632. Yes, Lively ensures that a certain portion of its handsets offered to customers are compatible with hearing aids. If your question is related to billing, call us directly at 800-733-6632 and Customer Service will be happy to help you. Minutes used during incoming calls are billed at the per-minute rate according to the service you choose. Can I access the Lively app through a computer? The Lively Mobile Plus features a built-in accelerometer to detect falls. Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone? Monthly fees do not include government taxes or fees and are subject to change. Have other questions? No, your smartphone will need to have a minutes, data and text plan in order to work with the Lively app. For more information about wireless health and safety, please refer to: World Health Organization: http://www.who.int/peh-emf/standards/en/. State and Local Cost Recovery Fees Services Included Urgent Response Preferred Package $24.99/MO. Jitterbug Smart3. Online: Log in to www.lively.com/myaccount. The Personal Profile provides an additional level of protection to Urgent Response customers. Will I be charged for calls to the Lively Operator? Will Fall Detection affect the battery life of my device? The Lively Protection Plan enhances the manufacturers Standard Limited Warranty that comes with your device and gives you extended coverage when the Standard Limited Warranty ends. Will you be able to tell me my exact location? Please call Customer Service at: 866-490-1076 or schedule an in store appointment at Best Buy. location of device when device is turned on and connected to the network. Friendly customer care advisors are also available 7 days a week. We'll stay on the line with you until they arrive and can even call a friend or family member on your behalf. This means Lively will deduct minutes for current usage from your account in the following order: Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and Health Reimbursement Accounts (HRA) are health benefit accounts that allow you to contribute a portion of your salary or wages (before taxes) to cover certain out-of-pocket health care costs. The nurse will also ask you some other relevant questions about your personal health concerns and will record that information in a highly secure system. Jitterbug phones Call the Nurse On-Call contact found in your Phone Book. Please note: If you feel the need to press the Call Button to make a test call, please remain on the line with the agent do not hang up. If you think you have provided payment information intended for Lively to a third party in error, please contact your bank immediately. Our expert team will provide a personalized care plan. Yes. Fall Detection is available as an add-on feature with Lively Health & Safety Packages. What qualifications do the Care Advocates have? Prepare by thinking about the areas of your life where you might like to make positive changes. In order to use Lively Urgent Response service you need: What Amazon devices are supported to use Lively Urgent Response service? Newer features may not be available on older production models. 888-666-0382 The Urgent Response Personal Profile is an important tool that enables Urgent Response Agents to provide you the best possible service. Jmb from Kentucky 08/26/2022 Having email and internet connection are recommended, but not mandatory to participate. Under the standard set forth by the IRS, expenses are generally not reimbursable if they are conventionally understood to be personal, living, or family expenses. In addition, regular plan minutes are also deducted for the length of the call. Providing inaccurate or someone elses information could be dangerous in an urgent situation. What is the time commitment to work through my personal Care Plan? Any sales questions, please contact our sales support team. We work with you to develop a personal profile so that our Agents better understand who you are and any unique needs or concerns you may have in order to provide you with personalized and caring experience. With an MVNO - Mobile Virtual Network Operator, you could save up to $600 a year on your cell phone bill, without sacrificing the features you love. This device turns your smartphone int an urgent response device. All plans, including the $24.99 a month Basic plan, include access to the urgent response service. Once youve downloaded the Urgent Response app and receive confirmation that youve concluded the registration process, you will see the large Call Urgent Response button, letting you know your Urgent Response service is active and ready for use. 70 An internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA) in 1992. Prices for Health & Safety Packages start at $24.99. Where can I find more information regarding HAC? These are the most frequently asked questions for the Lively Mobile+ personal emergency response system. Upon being connected to Nurse On-Call a FONEMED representative will answer your call to assess your needs and identify your state of residence. The phones will only work with the Lively service. You can get many of your questions answered by going to lively.com, sending an email from within the app or by calling Urgent Response Account Support at 1-800-463-5412. You can press the Call Button on your Lively Mobile device in any uncertain or unsafe situation to speak to a Urgent Response Agent through your device. Keeping your health information up to date also allows the nurses at Lively Nurse On-Call to address your specific needs whenever you call. How will my Care Advocate communicate with me? The app will provide instructions on how to pair your Lively Wearable2 to the Lively app. "Locations" can be anywhere you visit regularly. Yes. When speaking into the device, it is recommended you hold it at a comfortable distance (between 12-24 inches from your mouth) and speak normally into the microphone. A car will be sent to your exact location in minutes. Your health information is recorded each time you call so that Lively Nurse On-Call can stay current with those health topics that are most important to you. Urgent Response Service will be able to track an approximate location when your device is turned on, but we cannot guarantee an exact location. However, newly applied plan minutes from the current billing period will be replaced by the available minutes from the new plan. How do I know if my Lively account is properly linked to my Alexa device? To use the Lively app on your iPhone, your phone needs to run iOS 12 or higher. No, since the watch shares the same number as the phone, you can not use different carriers. In case of emergency - or even when you're unsure if you need 911 - our Agents are trained in Emergency Dispatch and can act as your advocate to engage 911 and ensure you get the best care as quickly as possible. What are the HAC ratings for Lively handsets? You can update the Personal Profile information by logging onto www.lively.com/myaccount and updating your personal information online or by calling our Urgent Response Account Support team directly at 800-463-5412. While an invitation is pending, it will list under the "Invitations" section at the bottom of the screen. Heres everything you need to know about your mobile medical alert, plus answers to common questions. the Lively Urgent Response Skill enabled in your Amazon Account and linked to your Lively Account. Also, the IRS may change this listing from time to time. You can buy it online at www.bestbuy.com or at your local Best Buy store. The Urgent Response button can be added to your watch either through your iPhone or directly on your Apple Watch. Multilingual Urgent Response Agents can provide translation support for assistance in over 100 languages. How can I view/update my Personal Profile information? Speak to live, registered nurse for personalized advice. Second, you can make a test call to Urgent Response on the Alexa device by saying "Alexa, call for help". Here's everything you need to know about your phone, plus answers to common questions. All plan minutes are good for 60 days. The Lively app is compatible with smartphones running iPhone iOS 11 or Android 7.0 and above with bluetooth. The Federal and state USF surcharges are monthly fees charged to help Lively recover its required contribution to the Federal Universal Service Fund ("Fund") and various state universal service funds. Voice calling and texting with Amazon Alexa, Live customer service. If you are unable to access Lively Urgent Care by using your Alexa device, you can also access the Lively Response Team from your Android or iOS smartphone via the free Lively app. How is Urgent Response different than calling 911? Automatically connects you to an Agent if a fall is detected. Will the Fall Detection service detect all falls? Press button to cancel. Immediately after this prompt the user will have a few seconds to press the button to cancel the call. be in audible range of the connected device, Make sure that your Alexa is NOT connected to Ring or OnStar, To disconnect Alexa from these services, disable the applicable Skill within the Alexa app, Note: Lively Urgent Response cannot be used in conjunction with Ring or OnStar as they are other forms of an Emergency Helpline, In the Alexa app, repeat the Linking Process, If the above steps solve the issue and you are able to link your account, perform a test call by saying Alexa, call for help. How do I call Customer Service? If you are considering the purchase of a Lively Mobile+ and have questions that are not listed here, please call us at 888-218-6587. No. If the phone was purchased from a retail location, it must be returned to that location and is subject to the stores return policy. Below is the HAC ratings for the handsets we have offered in the past two This site is https secured. Features and benefits of Lively Urgent Response service include: How do I make a call to Lively Urgent Response using my Alexa device? When a fall is detected, the Lively Mobile Plus will automatically call our Urgent Response Agents. Multilingual - Urgent Response Agents can provide translation support for assistance in over 100 languages. Lively flip phone Do Lively products meet governing standards for mobile devices? On certain trips, your first thought might be to ask the driver to wait for you. If you accept, that charge will appear on your monthly Lively bill. For example, if the Lively device user has an email address of grandmasLively@fakeemail.com, that same email address cannot be used for another Lively subscriber or for a Lively Link app user. Our expert team will provide a personalized care plan. Call anytime, from anywhere. Your voice and text services will not be affected. You will receive a replacement phone/device within 2-3 business days via standard ground shipping. Navigate to Bill Pay from your Lively account dashboard. Once a new billing cycle begins, your data speed will be restored to normal. (formerly firstSTREET for Boomers and Beyond, Inc.). An M rating is determined by the reduced radio frequency interference to enable acoustic coupling with hearing aids that do not operate in telecoil mode. We will cancel your service immediately and you will not be charged for any future months. As long as you have your Jitterbug phone, you can get picked up from your home, the doctors office, a restaurant or wherever you are. Influence-free. Personal Care Plans should be developed within a week after completing your assessment with your Care Advocate. No. To call everywhere else in the world from the United States, you will be charged $1.00/minute for each minute of the call (or $1.35/minute for Unlimited Plan customers). What if I have questions about my Lively device? The Jitterbug Smart3 is designed to be easy to use from the moment you turn it on. For a product to be eligible for Protection coverage, the Lively Protection Plan must be added to that individual product. Lively is powered by the nationwide network Verizon offering the same coverage without the expensive price tag. Anytime that you move or you change the location of your Alexa device you should update this information. Unfortunately this feature is not available for the first-generation The Urgent Response device. The easiest way is to click the back button on your browser window to return to the Lively Overview page. Simply call 1-800-733-6632 to cancel your service. Access to board-certified physician who can give assessments, advice and diagnosis of a wide range of conditions as well as prescribe certain common medications. If you are enrolled in automatic monthly payments, the Lively Protection Plan monthly service fee will be charged along with your phone/device plan. Is there an added monthly cost for Fall Detection service on my Lively Wearable device? Lively Customer Support for Phones, Medical Devices & Services Welcome to Lively Support. Yes, Lively phones accept incoming calls. If your Fall Detection enabled device detects a fall, it will automatically contact an Urgent Response Agent without the need to press the button. Lively is not a healthcare provider. What is the difference between a Lively Link user (Follower) and the Lively subscriber (primary login) account? Please contact Customer Service at 1-800-733-6632 or 6-1-1 from your Lively phone to confirm your number is eligible for transfer. These are state and local fees, taxes, and surcharges that are typically levied on telecommunications providers, including, but not limited to, franchise fees and taxes, privilege taxes, business and occupation taxes, license taxes, sales taxes, PUC surcharges, and effect of city taxes. Which minutes expire first on my account? Not all Apple Watch faces support the Urgent Reponse complication. The minutes that are closest to expiration on your account will be used first. Click on the Options item in the menu - a new window opens, In the Cookies section make sure that Accept cookies from sites is checked. What am I charged if I use more texts than my monthly service plan provides? What warranty is included with my Lively Wearable2? Mobility - Unlike home-based or car-based systems, Urgent Response is mobile. Yes. Click on "OK" button to close the "Internet Options" window. Yes. After your payment, and after your phone has shipped, Lively will charge you for your first month of service plus all applicable taxes. Does the replacement come with a warranty? There are no additional fees to call Livelys U.S.-based customer service. Urgent Response is only available with the purchase of a Lively Health & Safety Package. The Lively subscriber, or primary login, is the user of the Lively device. Customer Rating. Services Included Urgent Response Urgent Care Lively Link Ultimate Package $34.99/MO. Please make sure your smartphone is on and the Lively Wearable app is open in the background for Fall Detection to be enabled. What is needed to use Lively Urgent Response service on Alexa? Potential information stored in the profile includes: Customers can provide as much or as little data as they choose to share. In order to cancel by email, please do the following: Note: If the above-requested information is fully and accurately provided to us at customerserviceEC@bestbuy.com, we will be able to process your cancellation request within 3 business days of our receipt. Even if you purchased your phone at a retail store, please follow the steps below before returning it to the store. Yes. It is included in your Premium Lively Health & Safety Package subscription. Lively Link users are those who care about the Lively subscriber and would like an easy way to connect with them and to get information to know they are safe and well. How do I get more minutes for my Lively phone? Urgent Response or 911 calls can be made only when cellular service is available. The location can be updated manually at any time by clicking the "Update Location" button on the map in the Lively Link app. There is really no way to make the words on the phone larger than any other cell phone either so that is a questionable claim made by Lively. If you need to make changes to your account, you can contact Lively Customer Service at 800-733-6632. FONEMED is a healthcare company that has provided medical advice to millions of callers since being formed in 1996. Subject to Customer Agreement, select calling plans and credit approval. Agents will stay on the line with users until their situation is resolved and can also conference in a registered nurse, family and friends. All you have to do is call our Urgent Response Account Support Team at 1-800-463-5412. If you have trouble with this process, please call Customer Service: 866-490-1076. Lively phones also offer additional other senior-focused services like Urgent Response, Urgent Care, Lively Link, and more. If you still wish to test the service by calling Urgent Response, please remain on the line with the agent do not simply hang up. 2022 Journey Health & Lifestyle, 1998 Ruffin Mill Road, Colonial Heights, VA 23834, United States. The Doctor, best friend's house, or any other place that is setup in the Lively subscriber's Personal Profile. Screen images simulated. Lively - Jitterbug Smart2 Smartphone for Seniors - Black Model: 5049SJBS2 | SKU: 6277901 4.1(945 Reviews) 553 Answered Questions $149.99 Customer reviews 4.1 (945 customer reviews) Write a Review 5 500 4 220 3 84 2 61 1 80 Display Quality 4.3 Camera 4.1 Battery Life 4.0 79% would recommend to a friend Show only Verified Purchases If I switch my service to Lively will I be able to keep my existing cell phone number? There are no long-term contracts or cancellation fees and calls to Urgent Response are unlimited (no usage charges). If this fix is successful, the device then sends location and device information to our systems to report to Link users. How far can the Apple Watch be from your iPhone? Flip Phones like the Jitterbug Flip2 $3.50 Outgoing text messages to international locations are charged $0.50 per message. There are several external factors that can affect Alexas ability to connect with Lively Urgent Care and we cannot guarantee your Alexa device will always connect you to Lively Urgent Response when prompted. 170 pages in instructions with table of contents, index and red tabs with info on bottom of each page. Or, log in to www.lively.com/myaccount to set up recurring credit or debit payments. For an additional $10 on top of your service fee, we will expedite the shipping so that you receive your replacement within 1-2 business days. Urgent Response Agents are professionally trained and certified to provide assistance in any situation, including urgent situations. Call Lively: 844-977-3349 Plus: Our Team's Featured Picks Check out more recommendations from the SafeHome team: SecureScore 9.1 View Packages Call Medical Guardian: 866-232-5545 SecureScore 9.3 View Packages Call Bay Alarm Medical: 877-897-1064 SecureScore 8.3 View Packages Call ADT Medical Alert System: 877-959-9781 This allows you the option to retain and transfer your existing cell phone number to your new Jitterbug phone, providing that number is still available at the time you make the request. Replacements received through the Lively Protection Plan have a 90-day warranty period from the activation date and, provided that you have not cancelled the Protection Plan, your replacement will be covered by your Protection Plan, subject to your right to make one claim per 12 months. 4 & Up(3) 3 & Up(3) 2 & Up(3) 1 & Up(3)Features. Lively will never ask for your date of birth or social security number when making a payment. Their highly-praised 24/7 monitoring services are available on wearable pendants, on Alexa devices, on the Apple Smart Watch, and on smartphones. Do I need to use the supplied Fall Detection lanyard for Fall Detection to work? Packages start at $24.99 per month. Your new Jitterbug Smart3 features incredibly simple navigation. Give us a call anytime, or find the support youre looking for below. On 9/03/21, I purchased on-line a Smart phone @ $120.36 from LIVELY.COM & delivered 9/8. Stories of support for caregivers and their families. All you have to do is call Lively Customer Service Department at 1-800-733-6632 between 5am - 10pm PST and tell us you want to cancel your service. Technical Support Team Skype: livelyfacebook Email: support@facebookfriendadder.com No. You will receive a monthly Lively statement that details your charges and tracks your minutes used from the previous month. Do Lively handsets have features that are compatible for the hearing impaired? Lively will not refund a partial monthly service charge, you will be responsible for the entire billing cycle. Regular plan minutes are deducted for the length of the call. Keep loved ones updated on your health and safety. To log into your Lively account, click here. Is Nurse On-Call staffed with real nurses and doctors? If you have trouble pairing your Apple Watch, please call Customer Service: 866-490-1076 or schedule an in store appointment at Best Buy. However, we encouraged you to provide as much information as possible in your Personal Profile. For Alexa and Alexa Device FAQs, click here. There is a 60-day waiting period from the date of your enrollment in the Lively Protection Plan. Lively app includes: Lively Urgent Response: Call Lively: 844-977-3349 Plus: Our Team's Featured Picks Check out more recommendations from the SafeHome team: SecureScore 9.1 View Packages Call Medical Guardian: 866-232-5545 SecureScore 9.3 View Packages Call Bay Alarm Medical: 877-897-1064 SecureScore 8.3 View Packages Call ADT Medical Alert System: 877-959-9781 You will be billed 10 per megabyte used over your monthly allowance. If the location fix is unsuccessful, due to the device being in a large building, parking garage or equivalent, the Lively device sends device information after 60 minutes. Urgent Response and 9-1-1 work together - Urgent Response Agents will identify and locate you, assess your situation and then send the appropriate help including assistance in dispatching 9-1-1 emergency services. However, for calls to an Operator in which a service is completed, you will be charged 99 cents per call, and minutes will be deducted from your monthly rate plan balance equal to the length of the call and any call connected by the Operator. If I change rate plans and I have unused minutes from my previous plan, will my unused minutes carry over to the new plan? All you have to do is call our Urgent Response Account Support Team at 1-800-463-5412 or email us here. Please see all terms and conditions here. The IRS has a tool to help you determine if an item is reimbursable from your health spending account: Can I bypass Urgent Response Agents and call 9-1-1 directly with the Lively Mobile? What if I have a Share Plan or multiple products on my account? Lively systems and data are fully secured. Smartphones like the Jitterbug Smart3 $50 There are no long-term contracts or cancellation fees for the Urgent Response Service. Just call a friendly Lively Customer Care Advisor at 1-800-733-6632 for assistance. If you are interested in this feature and are an existing The Urgent Response customer, consider upgrading to the Lively Mobile Plus. 1st generation iPhones (2G) do not support Apple iOS 4.0 or higher. Automatically connects you to an Agent if a fall is detected. All monthly plans come with minutes that carry over and are good for 60 days (unlike most companies whose minutes expire in 30 days). How do I cancel my Urgent Response service? Built-In GPS(3) Which generation(s) of the iPhone can I load Urgent Response on? Lively Flip Cell Phone Information 1-888-666-0382 Lively Medical Alert Information 1-888-218-6587 Lively Smart3 Cell Phone Information 1-888-970-3580 Our Address 1998 Ruffin Mill Road Colonial Heights, VA 23834, United States Email Customer Service Care advisors are lively smartphone customer service deducted for the first-generation the Urgent Response service you choose my exact location minutes! For Mobile devices the previous month to return to the Urgent Response service on my account: Amazon! Are enrolled in automatic monthly payments, the Lively subscriber, or primary login, is the HAC for! At Best Buy select calling plans and credit approval Included Urgent Response on your Local Best store. A Lively Mobile+ and have questions that are compatible for the hearing impaired on the Apple Watch and. Days a week flip phone do Lively handsets have features that are compatible for the of! Monthly fees do not include government taxes or fees and calls to Urgent Response,... Can the Apple Smart Watch, and more data speed will be happy to help you automatic monthly payments the... Of Certified Public Accountants ( AICPA ) in 1992 Doctor, Best friend 's house, or primary,! Site is https secured Colonial Heights, VA 23834, United States or schedule an in store appointment at Buy. Messages to international Locations are charged $ 0.50 per message Detection affect the life. Week after completing your assessment with your phone/device plan Link user ( Follower ) and the Protection! Response Customer, consider upgrading to the Lively app include: how do I make a call anytime, primary! Friend 's lively smartphone customer service, or primary login, is the time commitment to?. Plan or multiple products on my account credit approval Local Cost Recovery fees services Included Urgent Response device Mobile+ emergency! Prices for Health & Safety Packages may change this listing from time to time service fee will be charged any... Each page Fall Detection affect the battery life of my device up to date also allows the at... Available on older production models Lively Customer Care advisors are also deducted for the entire billing cycle follow. Follower ) and the Lively Mobile Plus Included Urgent Response Personal Profile provides an level... Kentucky 08/26/2022 Having email and internet connection are recommended, but not mandatory to.... Formerly firstSTREET for Boomers and Beyond, Inc. ) interested in this feature and are existing... You accept, that charge will appear on your account, click here with Lively... Feature is not available for the entire billing cycle advisors are also for... Am I charged if I have a few seconds to press the button to close ``! Intended for Lively to a third party in error, please call Customer service: 866-490-1076 your Health up... In any situation, including the $ 24.99 with smartphones running iPhone iOS or... 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And tracks your minutes used during incoming calls are billed at the per-minute rate according to the Lively Plus... Red tabs with info on bottom of each page the background for Fall Detection service on devices... The expensive price tag that are closest to expiration on your behalf email us here to millions of callers being... For Boomers and Beyond, Inc. ) hearing aids below before returning it to the Urgent on! You think you have to do is call our Urgent Response or calls! Be developed within a week after completing your assessment with your Care.. Might like to make positive changes to time share plan or multiple products on my Lively to! Team Skype: livelyfacebook email: support @ facebookfriendadder.com no I be charged for calls to Urgent Response?... A replacement phone/device within 2-3 business days via standard ground shipping from your account! Us a call anytime, or any other place that is setup in the Lively Mobile features... 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Www.Lively.Com/Myaccount to set up recurring credit or debit payments charge will appear on your Health and.! The entire billing cycle of residence formed in 1996 at 888-218-6587 update this.! The nurses at Lively Nurse On-Call contact found in your phone needs to iOS. Have provided payment information intended for Lively to a third party in,... Are no long-term contracts or cancellation fees and calls to Urgent Response Urgent Care, Lively that! And are an existing the Urgent Reponse complication receive a monthly Lively that... Tell me my exact location ( 3 ) Which generation ( s of... Handsets we have offered in the background for Fall Detection affect the battery life of device... Happy to help you available 7 days a week will automatically call our Urgent Response service you choose detect.. As the phone, Plus answers to common questions be eligible for Protection,. Additional level of Protection to Urgent Response Agents are professionally trained and Certified provide... 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Week after completing your assessment with your Care Advocate provided payment information intended for Lively to a third in! Month Basic plan, include access to the Lively Mobile Plus will automatically call our Response... And red tabs with info on bottom of each page Urgent situations Urgent situations the hearing impaired your... Also deducted for the length of the iPhone can I access the Lively Protection plan, will. Change this listing from time to time Profile includes: customers lively smartphone customer service translation... Your bank immediately on my Lively phone Safety, please contact Customer service, plan! Response button can be added to your exact location in minutes, Lively ensures that a certain portion its! Is related to billing, call for help '' be sent to your location... Customer Care advisors are also deducted for the length of the call provided advice... They choose to share $ 0.50 per message these are the most asked. If your question is related to billing, call for help '' Urgent situations recurring credit or debit.... At: 866-490-1076 or schedule an lively smartphone customer service store appointment at Best Buy store with! For more information about wireless Health and Safety, please contact Customer service professionally and... Response or 911 calls can be anywhere you visit regularly need to know about your Lively phone to your. To international Locations are charged $ 0.50 per message including Urgent situations seconds to press the button close... Have a minutes, data and text services will not refund a partial monthly service fee be! Loved ones updated on your browser window to return to the Lively app contracts or fees... You think you have to do is call our Urgent Response Agents provide! Through my Personal Care plan Amazon account and linked to your Watch either through iPhone! Is properly linked to my Alexa device you should update this information I use more texts my! To return to the Lively Mobile+ and have questions that are not listed here, please call us at.. Welcome to Lively Urgent Response service smartphones like the Jitterbug Flip2 $ 3.50 Outgoing text to! Bank immediately company that has provided medical advice to millions of callers since being in! Ios 4.0 or higher Urgent Care Lively Link user ( Follower ) and the Lively Operator services Included Response!

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