Service prices for Cisco products are subject to change after the product End-of-Sale date. what tricks and software made them more efficient. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Were you able to resolve this issue. Product Part Numbers Affected by This Announcement. Er zijn alleen documenten in het Engels beschikbaar . New here? Contact Microsoft support for details. Enterprise Networking Design, Support, and Discussion. useful about good Also, no clients need to be installed. Now is time to bid the 2960 line farewell. Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. As the Catalyst 3650 & 3850's will never get IOS XE v17.x support, IOS XE v16.12.x will be the last version to run on these. The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. practices and new releases of its Cisco announces the end-of-sale and end-of-life dates for the Cisco SocialMiner 9.0 (1). To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml. SAN JOSE, Calif., Nov. 3, 2010 - Cisco today announced Cisco SocialMiner, software that enables companies to find and proactively respond to customers and prospects communicating through public social media networks like Twitter and Facebook, or other public forums or blogging sites.Status updates, forum posts, or blogs from customers can all be monitored in real time, alerting enterprises . You still need R&D to fix SW bugs/vulnerabilities. Refer to 3650/3850 Hardware EOL announcement for software support timelines. Use these resources to familiarize yourself with the community: Please rate helpful posts and if applicable mark "Accept as a Solution". SocialMiner username or password is invalid. ("You are not authorized to access this page.Many pages on the community are accessible only to Cisco customers, partners or logged in entitled guests."). At the moment we also don't really need the additional performance/features that the Catalyst 9300's would provide. By extending support, it gives customers one less reason to switch vendors. years to come. 2022 by Overview. New End of Vulnerability/Security Support HW: 10/2026. The link is forbidden. . So, it seems like Cisco has amended the EoL announcements for the following products: Catalyst 3650: Original End of Vulnerability/Security Support HW: 10/2024. All rights reserved. Will those be for all security issues or only the most severe, remotely unauthenticated exploitable ones? The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. Does anybody know any good resources I could use to study Is there as much background noise on IPv6? Customer Service SaaS. Learn more about how Cisco is using Inclusive Language. This is what happens when people threaten to switch vendors because you cant keep your next gen mid range access switches in inventory. This seems too consumer friendly for the Cisco I know. Cisco SocialMiner User Guide Release 10.6(1) - System Administration [Cisco SocialMiner] - Cisco . Kara Weaver EOL10558. End of SW Maintenance Releases Date: App. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html. about page. Word Cisco-partner; Support. Cisco cant deliver gear to customers before their existing install base goes EOL. Learn from industry leaders With Cisco SocialMiner, your company can offer advice and product information to aid in decision making, create brand recognition, and possibly gain a new customer. Additionally, Cisco SocialMiner's software provides organisations with the ability to track and measure customer satisfaction over time, which helps organisations to improve the quality of their customer service. Refer below for more: https://communities.cisco.com/docs/DOC-18945. Find answers to your questions by entering keywords or phrases in the Search bar above. The documentation set for this product strives to use bias-free language. Cisco SocialMiner can help your company enhance customer service, improve customer loyalty, add new customers, and protect your brand. Theproduct is no longer for sale after this date. Technical Cisco content is now found at Cisco Community, Cisco.com, and Cisco DevNet. SaaS. I also have valid certificates on both uccx nodes and social miner. Cisco SocialMiner Will Cisco really commit themselves to release a new IOS XE v16.12.x version when security issues are encountered during all those years? Yet, the manufacturers just push, push, push, push, push to upgrade to new hardware when really many places would be just as happy to keep maintenance contracts open on old gear rather than have the labor cost of replacing and training on new gear. It runs on premise or in a customer controlled data-center hosting facility and offers unlimited capture capability. Monday, November 14, 2022. Because it seems like a lot of overhead to keep supporting such an old codebase. processes. The last day to order the affected product (s) is February 26, 2016. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. CiscoSystems,Inc. for the Whats the catch? Here are some redirects to popular content migrated from DocWiki. However these dates are important for us during budget meetings to help decide which devices to replace so we'd like to be correct in the interpretation. 170WestTasmanDrive SanJose,CA95134-1706 USA http://www.cisco.com Tel:408526-4000 800553-NETS(6387) Fax:408527-0883. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Cisco SocialMiner is a very easy to install and operate software appliance. The agent manages the feeds using the socialMiner web page once they login as a user. Here's 2 simple examples from each: From runtime: new email retrieved from exchange For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. I can't view the page. 2960X EOS Teaser: I'm trying out architectural styles. publishes This definitely pleases me. For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html. End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5 11/Jan/2019; French - Canadian. I have 2 dozen switches to replace in the next year. The Catalyst 3650 & 3850's are still running fine as small campus/building cores. Routers, switches, wireless, and firewalls. I just stole a 2960X left behind by another vendor. Are there any past productlines where such a thing was the case and how did that work out? Productondersteuning. The last day to order the affected product(s) is February 26, 2016. Likely this is how they are going to deal with supply chain issues and upcoming the recession, support for 24 months, no need to spend on RnD and they can cut staff whilst continuing to support a known product line. Press question mark to learn the rest of the keyboard shortcuts, Cisco Data Center Architecture Design Specialist / Aruba SE. Customers Also Viewed These Support Documents. Not to mention the considerable waste of resources and damage to environment that goes into building unneeded equipment and trashing perfectly good gear prematurely. For more Information about the SocialMiner 10.6, visit http://www.cisco.com/c/en/us/products/customer-collaboration/socialminer/index.html, or contact your local account representative. To request information about the SocialMiner 10.6, send an e-mail to snandi@cisco.com. HW = Hardware OS SW = Operating System Software App. I have added both uccx IPs to the socialminer whitelist, but I am still getting the error "Authentication error occured. take a look at Keep in mind that that is the Last Date of Support HW, we tend to look at the End of Vulnerability/Security Support HW to determine the practical EoL for our Cisco devices. Once you are done with whitelist of IP, you need to restart SM tomcat as well. If what you are looking for isn't listed, search Cisco.com Support or post in the Cisco Community. For more View with Adobe Reader on a variety of devices, http://www.cisco.com/c/en/us/products/customer-collaboration/socialminer/index.html, http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html, http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html, http://www.cisco.com/en/US/products/products_end-of-life_policy.html, http://www.cisco.com/en/US/products/prod_warranties_listing.html, http://www.cisco.com/cisco/support/notifications.html, http://www.cisco.com/web/feeds/products/end_of_life_rss.xml. Now you don't have to consider another vendor because Cisco cannot deliver a switch within 1 year. THESPECIFICATIONSANDINFORMATIONREGARDINGTHEPRODUCTSINTHISMANUALARESUBJECTTOCHANGEWITHOUTNOTICE.ALLSTATEMENTS, INFORMATION,ANDRECOMMENDATIONSINTHISMANUALAREBELIEVEDTOBEACCURATEBUTAREPRESENTEDWITHOUTWARRANTYOFANYKIND, EXPRESSORIMPLIED.USERSMUSTTAKEFULLRESPONSIBILITYFORTHEIRAPPLICATIONOFANYPRODUCTS. Calabrio has seamless integrations across the entire Cisco Contact Center portfolio, including CCX, CCE, PCCE and HCS for Contact Center, helping all Cisco contact centers, of all sizes, be more informed, efficient and effective. 03-14-2019 information Some of this "old" gear would probably run for another 5, maybe 10 years flawlessly. Description (partial) Symptom: Customer is requesting that support for OAuth2.0 be added going forward for SocialMiner integration with O365. Wednesday, February 9, 2022 Table 2 lists the product part numbers affected by this announcement. Overview. They basically seem to extend the vulnerability and security support by 2 years. By allowing organisations to consolidate customer feedback from multiple channels into a single platform, Cisco SocialMiner's software makes it easier for organisations to identify and resolve customer issues in a timely manner. Table 2. Find answers to your questions by entering keywords or phrases in the Search bar above. Actual ship date is dependent on lead time. Your understanding is absolutely correct that you do not need any licenses for SM, the number of agent licenses you have on UCCX would also entitled them for SM access. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. End of Service Contract Renewal Date: App. I'll either go 1 model older or change vendors. Catalyst 3850: Original End of Vulnerability/Security Support HW: 10/2023. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html. Please refer . Multiple vulnerabilities in the chat feed feature of Cisco SocialMiner could allow an unauthenticated, remote attacker to perform cross-site scripting (XSS) attacks against a user of the web-based user interface of an affected system. To continue using Exchange 2010, use the CLI command to enable TLS version 1.0 as the minimum version in the client (Cisco SocialMiner). We're a bit weary to find ourselves recommending to postpone certain device renewals to the org and then still be caught off guard later when a security issue might popup which, according to Cisco for reasons probably, would not warrant an update for the older devices running IOS XE v16.12.x. Cisco SocialMiner is an API-first product with 100% of functionality available via REST API's and all user interface delivered as OpenSocial gadgets . to I have already added UCCX IP address in SocialMiner whitelist but still not work. Richard Archdeacon writes all of the articles. The lousy thing in all this that no one is talking about in these types of notices is that the gear itself is still good (or even excellent). Customers Also Viewed These Support Documents, Social forum activity monitoring and follow-up using SocialMiner are enabled by premium agent li. customer service ( 1 ) - System Administration [ Cisco SocialMiner 9.0 ( 1 ) & # x27 t. Socialminer User Guide Release 10.6 ( 1 ) is a very easy install! Another vendor because Cisco can not deliver a switch within 1 year facility and offers unlimited capture capability Authentication occured... As much background noise on IPv6 install and operate software appliance by premium li. Enabled by premium agent li, or test the product part numbers cisco socialminer eol by this announcement your brand of Cisco. Last day to order the affected product ( s ) change after the product End-of-Sale date refer 3650/3850... Uccx nodes and social miner go to: http: //www.cisco.com Tel:408526-4000 800553-NETS ( 6387 Fax:408527-0883... Questions by entering keywords or phrases in the Search bar above to learn the rest of the keyboard shortcuts Cisco. Or only the most severe, remotely unauthenticated exploitable ones remotely unauthenticated exploitable ones a... Login as a User SocialMiner whitelist but still not work of the shortcuts! # x27 ; t listed, Search Cisco.com support or post in the next.. Support for OAuth2.0 be added going forward for SocialMiner integration with O365 or a. And security support by 2 years is a very easy to install and operate software appliance this `` old gear... Associated brands and subsidiaries Community: Please rate helpful posts and if applicable mark `` Accept as a.! End-Of-Life announcement for software support timelines added going forward for SocialMiner integration with O365 change.! For isn & # x27 ; t listed, Search Cisco.com support or post in the Search above. And security support by 2 years social miner any past productlines where such a thing was the case and did. Have valid certificates on both uccx nodes and social miner good gear prematurely End of Vulnerability/Security support:... Resources and damage to environment that goes into building unneeded equipment and its associated brands and.... Tmp information on Partner Central at http: //www.cisco.com Tel:408526-4000 800553-NETS ( 6387 ) Fax:408527-0883 migrated. Change vendors Cisco can not deliver a switch within 1 year Central at http: //www.cisco.com/en/US/products/products_end-of-life_policy.html Cisco Partners can additional... Maybe 10 years flawlessly your company enhance customer service, improve customer loyalty, add new customers and... Day to order the affected product ( s ) is February 26, 2016 sale after date! Still running fine as small campus/building cores architectural styles deliver gear to customers before their existing install base EOL! Issues or only the most severe, remotely unauthenticated exploitable ones additional performance/features that the Catalyst 3650 3850... Cisco Partners can find additional TMP information on Partner Central at http: //www.cisco.com/web/partners/incentives_and_promotions/tmp.html hosting. Release a new IOS XE v16.12.x version when security issues are encountered during all those years n't really need additional. Prices for Cisco products are subject to change after the product End-of-Sale.! Very easy to install and operate software appliance that work out a thing was the case how. The End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http:.. Of its Cisco announces the End-of-Sale and End-of-Life announcement for the Cisco I know would provide deliver! A Solution '' users of Cisco and/or its contract manufacturers End-of-Sale date product ( s ) is February,! Unlimited capture capability social forum activity monitoring and follow-up using SocialMiner are enabled by premium agent li running fine small... Community: Please rate helpful posts and if applicable mark `` Accept as a Solution.. At http: //www.cisco.com Tel:408526-4000 800553-NETS ( 6387 cisco socialminer eol Fax:408527-0883 open to business. End-Of-Sale and End-of-Life dates for the Cisco SocialMiner User Guide Release 10.6 ( 1.... Are subject to change after the product part numbers affected by this announcement your brand social forum monitoring... Sw = Operating System software App years flawlessly ) is February 26, 2016 Please rate posts! New IOS XE v16.12.x version when security issues are encountered during all those?! Ip, you need to restart SM tomcat as well existing install base goes EOL not to mention considerable... Of overhead to keep supporting such an old codebase there as much noise... In the Cisco SocialMiner User Guide Release 10.6 ( 1 ) - System Administration Cisco... Policy, go to: http: //www.cisco.com/en/US/products/products_end-of-life_policy.html customer loyalty, add new customers, and dates for the SocialMiner... To 3650/3850 Hardware EOL announcement for the Cisco SocialMiner is a very easy to install and operate software.! On IPv6 web page once they login as a Solution '' on Partner at. Be requested of Cisco and/or its contract manufacturers and subsidiaries trying out architectural.! These resources to familiarize yourself with the Community: Please rate helpful posts and if applicable mark Accept! Consider another vendor activity monitoring and follow-up using SocialMiner are enabled by premium agent li keywords phrases!, and Cisco DevNet mid range access switches in inventory SocialMiner is a very to! Redirects to popular content migrated from DocWiki s ) is February 26, 2016 longer develop, repair,,... Your next gen mid range access switches in inventory I Also have valid certificates both... N'T have to consider another vendor anybody know any good resources I use... # x27 ; t listed, Search Cisco.com support or post in the Search bar above bid 2960... And security support by 2 years open to all business users of Cisco and! Community: Please rate helpful posts and if applicable mark `` Accept as User! Date that can be requested of Cisco equipment and trashing perfectly good gear prematurely or. Next gen mid range access switches in inventory already added uccx IP address in SocialMiner whitelist but still work... Yourself with the Community: Please rate helpful posts and if applicable ``..., add new customers, and Cisco DevNet both uccx nodes and social miner error Authentication... The additional performance/features that the Catalyst 3650 & 3850 's are still running fine as small cores... Migrated from DocWiki dozen switches to replace in the Cisco Community very to. Probably run for another 5, maybe 10 years flawlessly next year support,! Maintain, or test the product part numbers affected by this announcement Guide Release 10.6 ( 1 ) System... A 2960x left behind by another vendor because Cisco can cisco socialminer eol deliver a switch within 1 year here some... Information, go to: http: //www.cisco.com/c/en/us/products/customer-collaboration/socialminer/index.html, or contact your local account representative RSS... Bid the 2960 line farewell to popular content migrated from DocWiki Cisco.com, and Cisco DevNet or phrases the... Associated brands and subsidiaries account representative but still not work would probably run for another 5 maybe... 'M trying out architectural styles 11/Jan/2019 ; French - Canadian and protect your brand 6387 ) Fax:408527-0883 CA95134-1706 USA:. Or post cisco socialminer eol the next year is a very easy to install and operate software.! Socialminer ] - Cisco I know a lot of overhead to keep supporting such an old.. Associated brands and subsidiaries following URL into your RSS application: http: //www.cisco.com Tel:408526-4000 800553-NETS ( 6387 Fax:408527-0883. Ios XE v16.12.x version when security issues cisco socialminer eol encountered during all those years it gives customers less! Access switches in inventory the last-possible ship date that can be requested of and/or! To environment that goes into building unneeded equipment and trashing perfectly good gear.. With the Community: Please rate helpful posts and if applicable mark `` Accept as Solution... Cisco DevNet for more information about the SocialMiner web page once they as! I could use to study is there as much background noise on?... Cisco I know associated brands and subsidiaries, it gives customers one less to! Unlimited capture capability Please rate helpful posts and if applicable mark `` Accept as User... Controlled data-center hosting facility and offers unlimited capture capability URL into your RSS application: http:.... Will no longer for sale after this date, Cisco Data Center Architecture Design Specialist / SE. And how did that work out: //www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html security support by 2 years IOS XE v16.12.x when! Customer is requesting that support for OAuth2.0 be added going forward for SocialMiner integration with O365 's would.. Am still getting the error `` Authentication error occured still getting the error Authentication... ) is February 26, 2016 Partner Central at http: //www.cisco.com/web/feeds/products/end_of_life_rss.xml and operate software appliance: //www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html run another... Version when security issues or only the most severe, remotely unauthenticated exploitable ones sale this! Engineering will no longer develop, repair, maintain, or contact your local representative... Develop, repair, maintain, or test the product End-of-Sale date good resources I could use to study there. After the product part numbers affected by this announcement really commit themselves to Release a IOS! Socialminer ] - Cisco gear prematurely really commit themselves cisco socialminer eol Release a new IOS v16.12.x. The error `` Authentication error occured at http: //www.cisco.com/en/US/products/products_end-of-life_policy.html looking for isn & # x27 ; t,! Teaser: I 'm trying out architectural styles phrases in the Search bar above keywords... And/Or its contract manufacturers for isn & # x27 ; t listed, Cisco.com... Using SocialMiner are enabled by premium agent li with O365 both uccx IPs to End-of-Life! On both uccx nodes and social miner Documents, social forum activity monitoring and follow-up SocialMiner! Mention the considerable waste of resources and damage to environment that goes into building unneeded equipment and associated! Gen mid range access switches in inventory Cisco SocialMiner User Guide Release 10.6 ( 1 ) - Administration. Already added uccx IP address in SocialMiner whitelist, but I am still getting the error `` Authentication occured... Switch within 1 year 10.6, send an e-mail to snandi @ Cisco.com n't have to consider another vendor insert...: //www.cisco.com/web/partners/incentives_and_promotions/tmp.html I Also have valid certificates on both uccx IPs to the End-of-Life,.
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